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My Home

My Home

Everything you need to know about moving into your new home.

Joining us

At Response, we know that a stable home life is a cornerstone for good mental health, and we are committed to providing the support you need to thrive. Join our community of residents who benefit from our quality, safe, and secure homes. Our dedicated Housing Team is committed to ensuring you feel at home and gain control over your living environment.

Our range of housing options, from 24/7 staffed residences to self contained flats with floating support, means that we have the scope to provide the right property at the right time to support you in your journey. We ensure that all of our properties meet the Decent Homes Standard and are HMO Licensed where necessary, so you can rest assured that you will live in a safe and well-maintained property.

As a resident, you will receive a tailored support package depending on your individual needs. Our Housing Team work with you to manage your tenancy or licence and provide a 24/7 repairs & maintenance service to ensure your home is always in good condition. We also conduct monthly health and safety checks to maintain high standards and create homes that people feel safe, secure and happy.

What can I expect?

Moving into a new home can be a daunting experience, but at Response, we strive to make the process as smooth and stress-free as possible. When you move into one of our housing units, you can expect a warm welcome and a range of support services to help you settle in.

Our dedicated housing team will provide you with lots of information about your tenancy or licence agreement as well as your new home. We will explain ways to pay your rent and service charges, support you to claim Housing Benefit where necessary and show you how to report repairs or maintenance issues.

Housing Benefit

Your Housing Officer will discuss the conditions of your Housing Benefit with you. The link below can help you work out the amount of money you are entitled to from Housing Benefit and any personal benefits such as Universal Credit.

What to expect from a House of Multiple Occupancy (HMO)?

The majority of Responses portfolio are houses in multiple occupation (HMOs). This means that each of our residents rent a private bedroom within a house but share communal areas such as a toilet, bathroom or kitchen facilities.

The utility bills and Council Tax are split amongst the residents and charged via Service Charges, of which the majority are eligible for Housing Benefit.

Below are some example photos of a typical HMO, bedroom and communal space.

What happens when I move on from a Response home?

For many people, Response housing is a stepping stone on their path to returning to the community and we support our tenants to move on when the time is right. If you wish to leave a Response property we ask that you give us at least 4 weeks notice and allow us to inspect the property before the end of the 4 weeks.

When you move out you just have to return your key, make sure your home is left in a good condition and remember to take any personal possessions with you.

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