What are the rights of our tenants?
Response provides all of the services for our homes, for example, the supply of water, heating and so on as part of the rent. If Response needs to change the rent, we will give no less than 28 days notice in writing.
Any issues can be discussed with a Response support worker or housing and income officer. Tenants can also make a complaint to Response using our complaints procedure.
Responsibilities of our tenants
It’s our tenant’s responsibility to pay rent, follow house rules such as not letting others live in your home without Response’s consent, respect the property and its contents and to not engage in anti-social behaviour.
If tenants wish to leave a Response property we ask for at least four weeks’ notice and to be allowed to inspect the property before the end of the four weeks.
When our tenants move out, we ask them to return their key, make sure the home is left in a good condition and to take any personal possessions with them.
Anti-social behaviour
We take anti-social behaviour seriously and have a zero-tolerance policy towards it. We understand that anti-social behaviour can cause distress and harm to individuals and communities, and we are committed to tackling it effectively.
We have an anti-social behaviour online report form and helpline number so that our residents can get support.
We take a collaborative approach to dealing with anti-social behaviour, and we work closely with other agencies and partners, such as the police, local councils, and community groups. This partnership working ensures that we can provide the best possible support and advice.
Income and benefits support
Our housing and income officers work closely with the people we support to discuss the conditions of housing benefit, and support with personal applications to Universal Credit and other financial support.
We have policies and procedures in place to support any residents with payment difficulties, including looking at payment plans and budgeting support.