Response.care provides specialist care both to individuals in their own homes and in our own residential care home:
Domiciliary Care.
Our dedicated team of specialist mental health care workers deliver personal care services of the highest quality to individuals in their own homes. We are committed to providing services which are personalised and give flexibility to individuals who control their own budgets.
Response Domiciliary Care Agency is registered with and inspected by the Care Quality Commission and has recently retained a good rating.
Our Principles
We have five main principles that we follow and which are written in more detail in the statement of purpose. They are listed below:
Focus on Service Users
Fitness of Purpose
Comprehensiveness
Meeting Assessed Needs
Quality Services
Services we provide
Our services are primarily aimed at adults with enduring mental health problems. They range from activities such as bathing and dressing, to shopping and meal preparation, light cleaning, and administration of medication.
Through our Domiciliary Care Agency our support and services can be provided in ones own home at times which are suitable and convenient.
How to access the service
If you feel that you need extra support for some tasks then you need to have a 'Domiciliary Care Assessment'.
Please speak to your GP, District Nurse, Social Worker or CPN, who will make the arrangements for the assessment. Please note we welcome clients who wish to purchase our services through a direct payments or individualised budget using a independent broker.Our current charges are highly competitive, for more information please contact simon.newton@response.org.uk or telephone 01865 397943
Click on the links to download our Domiciliary Care Leaflet and our Domiciliary Care Statement in .pdf format.
Residential Care.
Response currently offers 13 places for adults with severe and enduring mental health problems in our residential care home, Iris Hayter House. Which is registered with, and inspected by the Care Quality Commission
Our Principles
We have five main principles that we follow and which are written in more detail in the statement of purpose. They are listed below:
Focus on Service Users
Fitness of Purpose
Comprehensiveness
Meeting Assessed Needs
Quality Services
Services we provide
Our services are primarily aimed at adults with enduring mental health problems. They range from activities such as bathing and dressing, to shopping and meal preparation. Administration of medication is also included.
Through our Domiciliary Care Agency our support and services can be provided in ones own home at times which are suitable and convenient.
How to access the service
If you feel that you need extra support for some tasks then you need to have a 'Domiciliary Care Assessment'.
Please speak to your GP, District Nurse, Social Worker or CPN, who will make the arrangements for the assessment. Please note we welcome clients who wish to purchase our services through a direct payments or individualised budget using a independent broker.Click on the links to download our Domiciliary Care Leaflet and our Domiciliary Care Statement in .pdf format.
Iris Hayter House.
Iris Hayter House was opened on 25th April 1988 and is a single story home accommodating 13 adults. The home is registered with the Care Quality Commission as a residential home.
Residents receive care and support with all aspects of their lives including: maintaining hygiene, medication, meals, mobility and social networking. All prospective service users have an in depth needs and risk assessment completed before admission and this forms the base of their individual care plan. The home operates a key working system and allocated staff work closely with service users. Key working staff meet with service users monthly to review the care plan, and individual daily notes are completed morning and evening for everyone.
Independence, involvement and choice are a driving force within the home. Care plans are service user focused and life aspirations and risks are incorporated. This is enhanced by regular house meetings and a 3 monthly Residents Forum. Nursing care is not provided in the home; if the need for this arose service users would be consulted and supported with any moves deemed necessary.
The home is staffed to National Minimum Standards guidelines, and operates a 24hour service. Investment and training of staff is imperative to a well run service. All staff within the home receives an induction, two monthly supervision and yearly appraisal. Staff meetings are held bi-monthly. Training includes: National Vocational Qualifications (NVQs) in care and mental health, medication administration, communication, fire, first aid, food hygiene, professional boundaries and alert to abuse. The home is inspected monthly by a member of the Response board of Directors and twice yearly by the Care Quality Commission
Details of the Care Quality Commission reports can be found on their web site www.cqc.org.uk